Online Shopping Terms & Conditions
Yours Naturally Supplements is a registered business entity with the Department of Trade & Industry in the Philippines.
The following terms and conditions apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.
Buyers
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading in any way.
You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card has been charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, at our discretion, after having applied delivery charges, applicable taxes and duties.
Orders
Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
Special offers
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with our terms and conditions before the special offer was terminated.
Prices
All prices are in Philippine Pesos. Prices exclude delivery charges, customs duties, and other taxes, if applicable. All prices are subject to change without notice.
Payment
Delivery will commence once payment has been processed and validated. We accept payment using international debit and credit cards.
As wholesalers, Yours Naturally does accept large transactions that may involve additional screening and will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases, this may delay your order by a short period.
Errors
From time to time, there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are unavailable or are no longer available. Despite anything else with our terms and conditions, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and payment has been made. If your payment was made, we will notify you for full refunds.
Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and payment has been made for an item that is out of stock, we will cancel your order and issue a refund for the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for whichever stock is available.
Shipping
We ship within the Philippines only. We charge a minimum cost of Php100 for deliveries, which may be higher from time to time when subject to a surcharge for larger orders. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.
We use all reasonable efforts to dispatch orders within 2 business days of the purchase date. Most orders should arrive within 5 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by sending email to info@yours-naturally.com or calling 09175225672. Once we learn an order has not arrived within a reasonable period, we will lodge an enquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery; a late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt, you are responsible for any loss or damage after delivery.
If you choose to sign for your item, you will generally need to be available between 9.00am and 6:00pm to receive the delivery. You have the option to choose a different delivery address from your billing address. For example, you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a notice. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
Free Shipping Promotion
From time to time, we may offer free shipping promotions or something similar in nature. During the stated period of the promotion, the express terms of any specific promotion override our terms other than the Special offers and Error sections. You must pay any return shipping costs on change- of-mind purchases. You will cover redelivery costs for exchanges. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; the buyer pays all delivery charges on faulty items.
Damage
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 3 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these terms and conditions.
Title
Goods ordered by you remain our property until you pay for them in full.
Product warranties
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute that may not be legally excluded. Any liability we may have to you under Warranties implied by statute that cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.
Returns
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
1. The items are returned within 3 days of the purchase date and the original sales receipt is present.
2. Items must be in the original condition as when it was purchased, with all labels/tickets attached.
If you return items to us that do not comply with the above requirements, we will return them to you at your cost.
Limitation of liability
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these terms and conditions, and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to Php100.
Indemnity
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.
Contacting Us
You can contact us using any of the following methods:
Mobile: +63 917 522 5672 between 9.00am – 5.00pm, Monday to Friday, excluding public holidays.
Email: info@yours-naturally.com
Notices to you
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.
Excusing events
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these terms and conditions by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
Entire Agreement
These terms and conditions (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
Alterations
We may alter these terms and conditions from time to time by posting the altered version on our website. You should visit the website regularly to be updated with any alterations. In the case of an alteration, the altered terms and conditions only apply to goods ordered via the website after the alteration has taken effect.
Applicable law
These terms and conditions are governed by the law of the Philippines. The parties submit to the non-exclusive jurisdiction of the courts of the Philippines and its appellate courts.
